Privacy Policy 

Date: 24/05/2023

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At VOQQAL we are committed to protecting the privacy and confidentiality of our visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information associated with your use of our Website. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

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Information We Collect 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How We Collect Information 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why We Collect Information 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How we store, use, share and disclose site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How we communicate with you, the site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How we use cookies and other tracking tools

We use cookies on our website. By continuing to browse and use our website, you are agreeing to our use of cookies in accordance with this Privacy Policy.

 

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Types of cookies we use

1. Essential cookies: These cookies are strictly necessary for the operation of our website. They enable you to navigate our site and use its features, such as accessing secure areas or making transactions. Without these cookies, certain functionalities may be unavailable.

2.  Performance and analytics cookies: These cookies gather information about how visitors        use our website, such as which pages are visited most often, how long visitors spend on each page, and if they encounter any error messages. This data helps us improve the performance and functionality of our website

3. Functionality cookies: These cookies allow our website to remember choices you make, such as your preferred language, and provide enhanced and personalised features. They may also be used to remember changes you have made to text size, fonts, and other customisable elements of our website.

4. Advertising and targeting cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns. They track your browsing habits across different websites and may be used to build a profile of your interests, enabling us to show you targeted ads that are more relevant to you.

 

Cookie consent and management

When you visit our website, you will be presented with a cookie banner or a pop-up message seeking your consent to the use of non-essential cookies. By giving your consent, you agree to the placement of these cookies on your device. You can manage and control the use of cookies through your web browser settings. Please note that blocking or deleting cookies may impact your browsing experience and certain features of our website may not function properly.

 

Third-party cookies

We may also allow third-party service providers to place cookies on our website for various purposes, such as analytics, advertising, and social media integration. These cookies are subject to the respective third parties' privacy policies and are not covered by our Privacy Policy. We recommend that you review the privacy policies of these third parties for more information on their cookie practices.